Communication Techniques when you come across a “Yeller” or “Screamer”

How many times have you come across a person or situation that has gotten you so mad that you lose all control and start yelling and screaming? Did the yelling and screaming make you feel better? The fact of the matter is the answer would be “yes” – yelling and screaming is an emotional outlet [...]

Who are financially abusing our Seniors?

I recently received a call from a family in distress.  The senior couple is desperately trying to help their son who has a series of mental and physical health issues but there is one catch… the son has learned that by threatening, yelling or pleading for money is quite effective in getting what he wants and before [...]